Comments on: About the Author

By: Peter Davies

Peter Davies — Thu, 05 Jan 2012 09:51:28 +0000

When I found out that these weren’t actually real transcripts, I was really impressed. They’re incredibly inventive and well-written.

Kudos.

~Peter

By: Simon

Simon — Fri, 04 Nov 2011 15:17:43 +0000

I somehow stumbled across this page when looking at the latest video games…. Don’t ask how haha

I really enjoyed all of them, they were really good, and funny. It definitely made me think twice too, about my behaviour at times when calling call centres haha, it’s great that it’s pointed out with good humour

I actually read every single one, and would love to read more.

Great work! Thanks

By: Lee

Lee — Wed, 10 Aug 2011 14:15:04 +0000

Your website is Hilarious! Best I’ve found in a very long time. Keep the posts coming!

By: Joe Pasquale

Joe Pasquale — Sat, 30 Jul 2011 22:53:38 +0000

I love you.

By: JeeBee

JeeBee — Fri, 29 Jul 2011 11:52:09 +0000

There’s no way a call centre agent would get as much desk space as that picture above! And laptops! It’d be a six year old Dell boxy creaker with a tiny monitor…

But yeah, people are crap, aren’t they. I try to be on best behaviour when calling call centres myself, and remind myself that the agent isn’t the company, just an employee. And to say thanks and good day and everything. Some people are just rude self-important mememememememememe types though.

And some call centre agents are rather unhelpful – especially if it’s Three customer service.

By: Aoife

Aoife — Thu, 28 Jul 2011 15:36:06 +0000

I’m ten weeks out of a call centre after three years in one (ISP/telecom: customer service, scheduling, tech support) and this site captures the frustration and the horror beautifully.

By: Steven Saunderson

Steven Saunderson — Wed, 27 Jul 2011 23:35:20 +0000

This blog is so true to life it hurts. Having worked for 2 different banks in their call centres, I recognise practically every character/call you’ve written about.

I can laugh about it because I managed to “escape” that environment, which was truly not for me. However, it does both fascinate and appall me how people who are (for the most part) probably perfectly reasonable in everyday life can suddenly turn into raving psychos over the phone.

You’ve captured that beautifully and I thank you for the enjoyment and the little reminder of why I will never be going back to that kind of job.

By: admin

admin — Tue, 28 Jun 2011 10:39:01 +0000

Thanks everyone

By: LD

LD — Tue, 28 Jun 2011 10:37:19 +0000

I used to work for a telephone service provider in a call centre dealing with connection issues, reporting of nuisance calls and so on. I have to say I recognise pretty much all of these. Call centre work sucks – you get all the crap from the customers and showered with shit from the management who want you to work harder and take more shit from the customers; and god help you if someone offends you and you need to take a minute to recompose yourself – you won’t get get it, you little machine, you.

Keep up the good work

By: Mark Hammond

Mark Hammond — Tue, 21 Jun 2011 12:47:56 +0000

Hi Rachael

I write for Elite (or have done for the last three issues) and found this blog through Mutch. I work for a huge Corporation in a similar role and I find a lot of this (sadly) on the money. The humour really comes to the fore and were it all not so tragic (as I so acutely understand), it would be absolutely hilarious x