Thanks For Your Call is written by Rachel.
You can follow her on Twitter – @RachelvsPublic
Or email her at ThanksForYourCall@Live.co.uk
Please remember that I am not Liza. She is a character. The customers are characters and the blog is based on typical calls received by call centre agents all over the world.
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Hi Rachel,
I quite enjoy reading your blogs but sometimes I feel that Lisa has a slight issue as well and that it’s not always the customer who doesn’t get it.
It reminded me of the situation when I had my car towed because I had declared SORN on it, but because I was new to this country I didn’t know that I couldn’t park it in front of my house in designated parking part of the road.
The subsequent callcentre call was very unhelpful. The clerk assumed that I was aware that I can’t park it in where I parked it and frankly she drove me crazy. She then talked to her colleagues about me in front of me and this made me only more angry. It took a 20 minute call to get an information that I shouldn’t have parked on that part of the road, something I wasn’t aware of and there was a lot of anger on both sides absolutely unnecessary.
Anyway – just that some of your posts have a very tiny bit of this quality in them….
Not to say that I don’t like your blog and some people genuinely are crafty.
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Hi, thanks for your comment.
I know what you mean. Not all call centre agents are angels and not all call centres provide good service. I’ve definitely received bad service in my time.
I think Liza’s a bit jaded though. Her mind is pretty battered from the amount of people she has to talk to. I don’t think my main character is perfect, she has her downsides, but I do think she tries.
What I try to do is forget who the good guy and bad guy is in each post (because sometimes both people could fill both roles) and I just try to bring out a slight bit of humour through the nuances of really boring conversations.
I do agree with you on some points though.
Rachel.
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Hi Rachael
I write for Elite (or have done for the last three issues) and found this blog through Mutch. I work for a huge Corporation in a similar role and I find a lot of this (sadly) on the money. The humour really comes to the fore and were it all not so tragic (as I so acutely understand), it would be absolutely hilarious x
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I used to work for a telephone service provider in a call centre dealing with connection issues, reporting of nuisance calls and so on. I have to say I recognise pretty much all of these. Call centre work sucks – you get all the crap from the customers and showered with shit from the management who want you to work harder and take more shit from the customers; and god help you if someone offends you and you need to take a minute to recompose yourself – you won’t get get it, you little machine, you.
Keep up the good work
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Thanks everyone
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This blog is so true to life it hurts. Having worked for 2 different banks in their call centres, I recognise practically every character/call you’ve written about.
I can laugh about it because I managed to “escape” that environment, which was truly not for me. However, it does both fascinate and appall me how people who are (for the most part) probably perfectly reasonable in everyday life can suddenly turn into raving psychos over the phone.
You’ve captured that beautifully and I thank you for the enjoyment and the little reminder of why I will never be going back to that kind of job.
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I’m ten weeks out of a call centre after three years in one (ISP/telecom: customer service, scheduling, tech support) and this site captures the frustration and the horror beautifully.
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There’s no way a call centre agent would get as much desk space as that picture above! And laptops! It’d be a six year old Dell boxy creaker with a tiny monitor…
But yeah, people are crap, aren’t they. I try to be on best behaviour when calling call centres myself, and remind myself that the agent isn’t the company, just an employee. And to say thanks and good day and everything. Some people are just rude self-important mememememememememe types though.
And some call centre agents are rather unhelpful – especially if it’s Three customer service.
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I love you.
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Your website is Hilarious! Best I’ve found in a very long time. Keep the posts coming!
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I somehow stumbled across this page when looking at the latest video games…. Don’t ask how haha
I really enjoyed all of them, they were really good, and funny. It definitely made me think twice too, about my behaviour at times when calling call centres haha, it’s great that it’s pointed out with good humour
I actually read every single one, and would love to read more.
Great work! Thanks
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When I found out that these weren’t actually real transcripts, I was really impressed. They’re incredibly inventive and well-written.
Kudos.
~Peter
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